This Personal Data Protection Policy (hereinafter referred to as the "Policy") describes the manner in which we collect, use and otherwise handle personal data of natural persons collected through the web interface www.lhelectronics.cz including cookies (hereinafter referred to as the "Web Interface"). The Personal Data Protection Policy does not apply to data of legal entities.
Personal Data Controller:
LH Electronics s.r.o., 24 Spojovací St., 326 00 Pilsen, Czech Republic
Company ID No.: 06372228
VAT No.: CZ06372228
Registered in the Commercial Register administered by the Regional Court in Plzeň, Section C, File 35065.
Contact Data of Personal Data Controller:
mailing address: 1960/24 Slovanská alej, 326 00 Pilsen, Czech Republic
phone number: +420 602 746 585
contact e-mail: info@lhelectronics.cz
1. Initial provisions
1.1. Which guidelines do we follow when handling your personal data?
When handling the personal data, we act in accordance with the legal regulations of the Czech Republic and directly applicable regulations of the European Union, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter referred to as the "GDPR"), Act No. 110/2019 Coll., on the processing of personal data, as amended, and Act No. 480/2004 Coll., on certain information society services and on amendments to certain acts, as amended. Personal data protection at LH Electronics is addressed in a separate directive. The personal data protection at the company is audited once a year.
1.2. What is personal data?
Personal data denotes all information that identify or may identify a specific natural person. Personal data includes in particular, but is not limited to:
- Identifying information such as name, surname, identification number, tax identification number, date of birth, gender, user account login;
- contact details such as home address (or mailing address), telephone number, email address;
- banking information;
- data arising from the duration of the contract/order;
- other data, such as information obtained through cookies, IP address (network identifier) including browser type, device and operating system, time and number of accesses to the Web Interface and other similar information.
2. Collection and use of personal data
2.1. How do we receive your personal data?
You provide us with your personal data mainly by e-mail or in the contact form. If there are any changes to your personal data, please inform us.
When visiting and using the Web Interface, some personal data may also be collected and stored via cookies. You can read more about cookies in Article 5 of this Policy.
2.2. On what basis and for what purposes do we process your personal data?
- We may process the personal data entered when making enquiries (in particular via the contact form) and ordering goods or services without your explicit consent on the basis of and for the purpose of concluding and performing the contract, i.e. for the purpose of supplying goods or services. Furthermore, we may process such data on the basis of and for the purpose of complying with our statutory obligations (in particular registration obligations, archiving of tax documents, etc.) and on the basis of our legitimate interest for the purpose of protecting our legal claims.
- Personal data provided during the creation of a user account may be processed by us without your explicit consent on the basis of contract performance and solely for the purpose of enabling access to, management, and administration of the user account.
- We are entitled to use your email address without your explicit consent on the basis of our legitimate interest to send you commercial communications relating to goods or services similar to those you have ordered from us. You may refuse to receive commercial communications at any time.
- If you give us your consent via the web interface, we may process your personal data entered on the web interface, especially when placing an order or creating a user account, for the purpose of sending commercial communications and direct marketing, or for other purposes you have explicitly consented to. If you are under the age of 15, your legal representative must provide consent. In case of doubt, we may request confirmation of your age.
- We may use your email address and information about the goods or services you have purchased based on our legitimate interest for the purpose of monitoring and improving our services and goods and assessing your satisfaction, specifically through the "Verified by Customers" service provided by Heureka Shopping s.r.o. Your email address will be provided to Heureka Shopping s.r.o. for the purpose of sending a satisfaction survey under the "Verified by Customers" service. If you complete this survey, Heureka Shopping s.r.o. will subsequently evaluate your feedback for us. This questionnaire will be sent to your email address after your purchase at intervals determined by Heureka Shopping s.r.o., and you can evaluate the quality of our services and products in it. You may refuse to receive these satisfaction surveys at any time by using the link in the survey email.
- If you agree to the transfer of your personal data for the purpose of purchase evaluation, we will forward information about your order along with your email address to Seznam.cz. They may then use it to obtain independent evaluations of our products and services. The transferred personal data will be retained only for the period necessary for this use.
- We process personal data collected via cookies on the basis of your consent (which you give by setting your browser accordingly). We use personal data collected through cookies mainly for the purposes of providing user support, improving our services, including analysing user behaviour and marketing.
We may use your personal data for a purpose other than that for which it was collected only with your consent.
2.3. For how long do we use the data?
We only use the personal data provided in the context of enquiring about and ordering goods or services or in the context of registration for the time necessary for the performance of the contract and the compliance with the legal obligations or for the protection of our legal claims.
If you give us your explicit consent to the processing of personal data or if we use your email address to send you commercial communications in accordance with the previous article, the data will be used for the duration of the Web Interface on which we offer services or goods similar to those provided to you.
3. Your rights in connection with the personal data
3.1. Right to withdraw consent to the processing of personal data
If we process your personal data only on the basis of your consent (i.e. without any other legitimate reason), you can withdraw this consent at any time.
You can withdraw your consent to the processing of your personal data at any time:
- via e-mail sent to our contact email address;
- in writing in the form of a letter sent to our mailing address;
For business messages
- in the manner specified in each email containing the business message (by clicking on the unsubscribe link or otherwise).
Withdrawal of consent does not affect the legitimacy of data processing carried out until the withdrawal of consent to processing.
3.2. Right of access to personal data
You have the right to ask us whether we process your personal data. If we process your data, you have the right to access this personal data and in particular the following information:
- purpose of processing;
- categories of personal data processed;
- the recipients or categories of recipients to whom the personal data will be disclosed;
- personal data storage period.
Upon your request, we will provide you with a copy of the processed data. We may charge you an administrative fee for any additional copies not to exceed the cost of making and delivering those additional copies.
3.3. Right of rectification
If your personal data is inaccurate or incomplete, you have the right to request immediate rectification, i.e. correction of inaccurate data and/or completion of incomplete data.
3.4. Right to object to processing
You have the right to object at any time to the processing of your personal data if we process it in breach of the legal regulations. Upon objection, we will no longer process your personal data for these purposes.
3.5. Right to deletion (“right to be forgotten”)
You have the right to demand that we erase your personal data, where:
- the personal data is no longer needed for the purposes for which it was collected and/or processed;
- you have withdrawn your consent to processing;
- you have raised an objection to the processing of personal data;
- the personal data has been processed unlawfully.
If there are no legal grounds for refusing erasure, we are obligated to comply with your request.
3.6. Rights to restrict the processing
You have the right to request that we restrict the processing of your personal data, if:
- you deny the accuracy of your personal data;
- the processing is unlawful and you request restriction of the processing of personal data instead of erasure;
- we no longer need your personal data for the purposes of processing, but you require it for the establishment, exercise or defence of legal claims;
- you raise an objection to processing.
When restricting the processing, we are only entitled to store your personal data; further processing is only possible with your consent or for legal reasons.
If the processing of personal data is restricted due to an objection to processing, the restriction lasts for the time necessary to determine whether we are obligated to comply with your objection.
If the processing of personal data is restricted due to a denial of the accuracy of the data, the restriction lasts for the period of verification of the accuracy of the data.
3.7. Right to data portability
You have the right to obtain the personal data you have provided to us in a structured, commonly used and machine-readable format and to have it transferred to another data controller.
3.8. How can you execute your rights?
You can exercise your rights in relation to personal data by using our contact details. All information and actions will be provided to you without undue delay.
Whenever possible, we will strive to meet your request as regards personal data protection. However, if you are not satisfied with how your request has been deal with, you may turn to the competent bodies, especially the Office for Personal Data Protection (Úřad pro ochranu osobních údajů) (http://www.uoou.cz) which supervises personal data protection.
This provision does not affect your right to address the Office for Personal Data Protection directly and immediately.
In particular, if your residence, place of employment or place of alleged personal data breach is located outside the Czech Republic in another EU Member State, you may contact the competent supervisory authority in that Member State.
4. Personal data control and processing
4.1. Who processes your personal data?
We are a data controller within the meaning of the GDPR.
To the extent necessary for the performance of the contract or other obligations, we may also transfer your personal data to other persons, such as carriers or other persons involved in the performance of the contract or our obligations. Alternatively, we may authorize other processors and recipients of personal data. We will also tell you who specifically processes your personal data on the basis of your enquiry.
Your personal data will not be transferred to countries outside the European Union unless it is necessary for the performance of a contract or for any other reason in accordance with the rules for such transfers set out in GDPR.
Your personal data is processed in particular by:
- Google LLC.
4.2. How do we process personal data?
Personal data and other data obtained are fully secured against misuse. The personal data will be processed automatically in electronic form or manually in printed form.
5. Cookies
5.1. What are cookies?
Cookies are text files saved in each Web Interface user's computer or other electronic device that allow the functioning of the Web Interface.
Not all cookies collect personal data; some cookies only allow the Web Interface to function properly. You can switch off the use of cookies by using your computer’s web browser's settings to reject cookies.
Please note that if you refuse the use of cookies, you may not be able to fully use all functions of the Web Interface.
5.2. What cookies and for what purposes does the Web Interface use them?
The Web Interface uses session (temporary) cookies that are automatically deleted when you stop browsing the Web Interface. It also uses permanent that stay saved in your device until you delete them.
The cookies used by the Web Interface are as follows:
First-party cookies – these cookies are assigned to the domain of our website; they include essential cookies and performance cookies and can be either temporary or persistent:
- Essential cookies – enable navigation on the web interface and the use of basic functions; they do not identify you and are not considered personal data;
- Performance cookies – serve to analyze how the web interface is used (number of visits, time spent on the web interface, etc.); the data obtained through these cookies are anonymous.
Third-party cookies – these cookies are assigned to a different domain than our website’s domain, even though you are browsing our website; these cookies allow us to analyze our website and display personalized advertising for you; they include functional cookies and targeted and advertising cookies:
- Functional cookies – used to personalize content by remembering login details, geolocation, etc.; personal data may be collected and processed through them;
- Targeted and advertising cookies – used to display targeted advertisements both on and outside the web interface; personal data may be collected and processed through them. Information about how you use our website may also be shared with our partners in social media, advertising, and analytics.
5.3. Services used that work with cookies
The Web Interface uses Google Analytics services and, where applicable, other services provided by Google LLC (hereinafter referred to as " Google"), Facebook Pixel service provided by Facebook Inc. and Sklik service provided by Seznam.cz, a.s. These services work with information obtained through cookies. If you are interested in how Google uses the data they get from us and how to modify and/or prohibit the processing, please click on the following link to learn this information: How Google uses data when you use our partners’ websites and/or applications.
These Policies are valid and effective from March 1, 2025, and are issued for an indefinite period.